It's a lighthearted read, but actually has some useful advice (emphasis mine) ...
- "As Abagnale discovered, people are far less observant and attentive than you’d think; folks aren’t tuned in to looking for differences, absences, and discrepancies." Totally agree - we train ourselves to think the eyes of the world are on us, when in fact everyone is thinking about their own predicament.
- "Abagnale found that there was great power in an uniform. This was back in the day when flying was quite glamorous, and wherever he went in his Pan Am pilot’s get-up, people instantly afforded him trust, respect, and admiration." I've been advocating uniforms for years. No, not real uniforms. Just that everyone should have a consistent and recognizable style. I think it helps us focus on more important things; and helps others feel comfortable with us. Unfortunately I can't find many people who agree with me on this. I must not explain it very well.
- "If you’ve been thrown into a situation where you don’t have the skills or knowledge to perform up to par, then you’re going to need to play catch-up every spare second you get." Nothing to add here.
- "The best thing you can do when you’re in a situation where you’re out of your depth is to be extremely conservative with both your actions and your words. Say little and listen a lot." Probably the most important lesson in life - shut up and listen.