This happened to me tonight. Make of it what you will.
I noticed a damp spot on the ceiling of the downstairs of my house when I got home, directly below a bathroom upstairs. Clearly a problem. I called three plumbers.
One went to voice mail.
The second to an answering service, who took my info and said someone would call me right back. That was three hours ago.
The third ... a guy picked up. He asked if I could hold on a second while he pulled off the road to talk to me. He asked me a bunch of questions, took my info and said someone would call first thing in the morning to come out and look at it.
Who do you think is getting my money?