Well done United Airlines. Simple, yet effective. Interesting that the airline I flew for so many years, and spent so much money on, hasn't bothered to do the same. Maybe they gave up on me.
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Little things go a long way! I never looked at saying "Thanks for your business" as a 'little thing,' but many people do.
Proof that your CRM can help you maintain customers.
Posted by: Bill | January 19, 2009 at 11:10 AM
2009 is the year of retention.
Posted by: Ian | January 19, 2009 at 12:31 PM